Dazed and Confused
Our information-rich environment is full of distractions. Don’t add to the confusion with distracting communication habits.
Read MoreQuick, Cheap, and Easy is not Enough
Jim interrupts a meaningful moment with his kids to respond to a trivial text message; Sarah hits reply all on a sensitive email message, upsetting dozens of colleagues; Bill’s phone vibrates throughout his anniversary dinner, causing him to lose his train of thought (he was saying something about love, happiness, something…); and Lynn can’t adequately focus on her boss’s instructions because new messages keep chiming in on her computer.
These distortions are symptoms of a major underlying problem…
Read MoreDistract is Whack
Distracted communication is degraded communication. Eliminate distractions wherever possible, and minimize their impact when they cannot be avoided. Don’t accept distractions at face value—if you can eliminate, moderate or otherwise reduce a distraction in your environment, do it, and your communication will almost certainly improve.
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