High-Stakes Communication

high stakes banner High Stakes Communication

Mouthpeace Consulting’s high-stakes communication class takes a situation that matters to you—a meeting with a key client, resolving customer disputes, important sales meetings, and so forth—and designs individualized instruction around the relevant context. Participants receive constant feedback and training throughout the class and emerge on the other side with a host of usable techniques and personalized suggestions for handling high stakes situations with smart, effective communication skills.

What are the benefits of attending a High Stakes Communication class?

  • High stakes communication situations have enormous impact.
  • Mistakes and errors are amplified when the stakes are high.  Unfortunately, this means that the margin for error is smaller.
  • Developing and strengthening your high stakes communication skills will help you successfully navigate difficult, challenging, and consequential situations.

Who should attend a High Stakes Communication class?

  • Anyone involved in client or stakeholder interactions that have significant consequences.
  • Employees who sell or market expensive products.
  • People who handle customer complaints.
  • Anyone who communicates with the media.

Here is a selection of the information that is covered during the High Stakes Communication class:

  • What makes high stakes communication different?
    • How high stakes interactions tends to impact people
    • How you should alter your communication when people feel stressed
  • Communicating when the outcome is consequential and in question
    • Managing uncertainty during an interaction
  • How your goal interacts with your message and their interests
    • Your communication style
    • Ridding yourself of all possible distractions
    • Getting a wayward message back on track
    • Assessing comprehension
    • Conducting a status check during the interaction
  • The use and abuse of questions
    • Recovering from unhelpful questions
    • Answering when you are uncertain
    • Questioning when you need help

Class formats:

  • Available in 2-day & 1-day small group workshop format.
  • Half-day or full-day unlimited capacity format.
  • Individual phone coaching also available.

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